Refund policy
Return & Refund Policy
Thank you for supporting Honest Hustle. Every purchase you make helps us give back to the community, as a portion of our profits is dedicated to supporting local initiatives and those in need.
Due to the made-to-order nature of our products, all sales are final. We do not accept returns or exchanges unless there is a defect or mistake on our part. This ensures that every item is uniquely crafted with care and reduces waste.
Damages and Issues
We stand behind the quality of our products. If you receive an item that is defective, damaged, or incorrect, please contact us at contact@honesthustle.com within 7 days of receiving your order. Include photos and a description of the issue, along with your order number, so we can resolve it promptly.
- Approved claims will be eligible for a replacement, store credit, or a refund, depending on the issue.
Non-Returnable Items
Given our commitment to sustainability and custom craftsmanship, the following items cannot be returned or exchanged:
- Made-to-order items (all products on our site)
- Sale items or gift cards
Please reach out if you have questions or concerns about your specific order.
Refunds (If Applicable)
Once we’ve reviewed your claim for a defect or error, we will notify you if a refund or replacement is approved. Refunds will be issued to your original payment method and may take up to 10 business days to process, depending on your bank.
If more than 15 business days have passed since your refund was approved, please contact us at contact@honesthustle.com.
Exchanges
We do not offer exchanges, as each product is made-to-order. If you encounter a problem with your item, please refer to the Damages and Issues section above.
Questions?
We’re here to help. Email us at contact@honesthustle.com for any questions or concerns.